Help Center

How can we help?

Search our help articles, browse popular topics, or reach the SmileViz team directly.

Browse help topics

Find answers by category, from your first simulation to billing, security, and settings.

Frequently asked questions

Quick answers to the questions dentists ask us most.

What is an AI smile simulator?

An AI smile simulator turns a single patient photo into a photorealistic before-and-after preview of treatments like veneers, orthodontics, or whitening, so patients can see their future smile before they commit.

How does SmileViz smile simulation software work?

Snap a full-face or close-up photo, choose the treatment, and SmileViz generates a photorealistic before-and-after in about 90 seconds, with a treatment plan and financing you can present chairside.

How much does SmileViz cost?

SmileViz plans start at $299/month for the Core smile simulator and $399/month for Pro, which adds virtual consultations and in-office self-simulation.

What treatments can SmileViz simulate?

SmileViz simulates veneers, orthodontics and Invisalign, teeth whitening, and implant or All-on-X cases, in full-face or close-up views.

Is SmileViz HIPAA compliant?

SmileViz is built with patient privacy in mind and treats patient photos as protected health information. Contact the SmileViz team for current compliance documentation.

Does showing a smile simulation increase case acceptance?

Yes. Dentists using SmileViz report up to 3x higher case acceptance, because patients are far more likely to say yes when they can see their future smile.

How accurate are AI smile previews?

Previews are designed to be a realistic, conservative representation of likely results. They illustrate the smile concept for the patient conversation and aren't a clinical guarantee of final outcome.

What photo works best for a simulation?

A straight-on, well-lit full-face photo with a natural smile showing the teeth. Avoid heavy filters, shadows, or extreme angles.

How many simulations can I run?

Simulations and videos are unlimited while your subscription is active. There are no per-simulation charges.

Can patients generate their own previews?

Yes. Enable Self Simulation, then share your link or QR code. Note the link is public and anyone with it can generate a simulation, so share it intentionally.

Contact support

Still need help?

Can't find what you're looking for? Send us a message and the SmileViz team will get back to you within one business day. You can also reach us through one of the options below.

Send us a message

Fill out the form and we'll get back to you shortly.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.